If you receive a damaged or incorrect item, please contact our customer support team within 30 days of receiving the order. We will arrange for a replacement or refund, as per your preference.

Our product range includes a variety of clothing items such as polo shirts, shirts, sweaters, and accessories like hats and caps. We are continually expanding our offerings to provide you with a complete wardrobe.

If you have any questions, concerns, or need assistance, please visit our Contact Us page or reach out via live chat clicking the floating chat logo at the bottom of this page. Our dedicated support team is here to help and ensure you have a great shopping experience!

Domestic Shipping:

• Service: Standard Shipping
• COST: FREE (for purchases of $100 or more)
• DELIVERY TIME: 3 to 5 business days

Shipping to Mexico:

• Service: International Shipping
• COST: Calculated by the shipping company at checkout
• DELIVERY TIME: 5 to 10 business days

International Shipping:

• Service: International Shipping
• COST: Calculated by the shipping company at checkout
• DELIVERY TIME: 10 to 15 business days

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

Shipping fees and delivery charges vary based on your location, the shipping method chosen, and the size of your order. You can review the shipping costs during the checkout process before completing your purchase.

You can update your shipping details within 24 hours of placing your order. Once the order is processed, changes cannot be made. If you need to make any updates, please contact customer service as soon as possible, and we’ll do our best to assist you.

• You can click on the RETURN link on your order or contact us at "Customerservice@jamesbark.us" about any returns or exchanges within 30 days of receiving your item so we can help facilitate the process.
• Returned and exchanged items must be in new condition, unworn/unused with the original tags attached. All sale items or personalized orders are final sale only and are not eligible for returns or exchanges.
• Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, we will refund the amount of the returned goods to the recipient within 10-15 business days.

*Please note: International exchanges and returns work the same way as US returns, however it does not include refund return shipping costs or taxes.

We want you to be satisfied with your Jamesbark.us purchases, we understand if things don’t work out, but don't worry we got you covered. We want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 30 days of receiving your order. All orders must be returned in the best condition with the invoice included in the package. We will not accept pieces that have been washed, worn, or altered. 

*Please note: Returns that do not meet our policy will not be accepted and will be sent back to the customer.

The responsibility for return shipping costs varies based on the reason for the return. If the return is due to our error or a defective product, we will provide a prepaid return label. If it's for reasons like change of mind or sizing issues, the cost of return shipping may be the customer's responsibility.