This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free Shipping on US orders $100+

Worldwide Shipping Available

Free 30-Day Returns

FAQs

FAQ

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 30 days of receiving the order. We will arrange for a replacement or refund, as per your preference.

What types of products does James Bark offer?

Our product range includes a variety of clothing items such as polo shirts, shirts, sweaters, and accessories like hats and caps. We are continually expanding our offerings to provide you with a complete wardrobe.

How can I reach James Bark's customer support?

  • If you have any questions, concerns, or need assistance, please visit our Contact Us page. Our dedicated customer support team is here to help and ensure you have a fantastic shopping experience with us.

Shipping questions

How long will it take to receive my order?

Domestic Shipping:

  • Service: Standard Shipping
  • COST: FREE (for purchases of $100 or more)
  • DELIVERY TIME: 3 to 5 business days

Shipping to Mexico:

  • Service: International Shipping
  • COST: Calculated by the shipping company at checkout
  • DELIVERY TIME: 5 to 10 business days

International Shipping:

  • Service: International Shipping
  • COST: Calculated by the shipping company at checkout
  • DELIVERY TIME: 10 to 15 business days

How can I track my order once it has shipped?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

What is your policy on shipping fees and delivery charges?

Shipping fees and delivery charges vary based on your location, the shipping method chosen, and the size of your order. You can review the shipping costs during the checkout process before completing your purchase.

Returns questions

How to make a return?

  • You can click on the RETURN link on your order or contact us at "Customerservice@jamesbark.us" about any returns or exchanges within 30 days of receiving your item so we can help facilitate the process.
  • Returned and exchanged items must be in new condition, unworn/unused with the original tags attached. All sale items or personalized orders are final sale only and are not eligible for returns or exchanges.
  • Once we have more information regarding your return or exchange inquiry, we will provide you with further instructions. After your return has been received, we will refund the amount of the returned goods to the recipient within 10-15 business days.

*Please note: International exchanges and returns work the same way as US returns, however it does not include refund return shipping costs or taxes.

What is your Return Policy?

We want you to be satisfied with your Jamesbark.us purchases, we understand if things don’t work out, but don't worry we got you covered. We want to provide you with a hassle-free way to return or exchange your merchandise. We are happy to accept returns of unused merchandise in its original condition, tags attached, within 30 days of receiving your order. All orders must be returned in the best condition with the invoice included in the package. We will not accept pieces that have been washed, worn, or altered. 

*Please note: Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Do I have to pay for return shipping?

The responsibility for return shipping costs varies based on the reason for the return. If the return is due to our error or a defective product, we will provide a prepaid return label. If it's for reasons like change of mind or sizing issues, the cost of return shipping may be the customer's responsibility.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Use coupon code WELCOME10 for 10% off your first order.

Cart

Congratulations! Your order qualifies for free shipping You are $100 away from free shipping.
No more products available for purchase